Privacy Policy

Last updated: August 23, 2026

This Privacy Policy explains how PayTune handles information when merchants install or use our Shopify application, visit our website, contact support, or otherwise interact with our services. We aim to collect and use only the information reasonably needed to operate and improve the service.

Use of PayTune is subject to this Privacy Policy. This Policy should be read in the context of the Shopify permissions approved for the app installation.

1. Where This Policy Applies

This Policy applies to the PayTune Shopify application, the website at paytune.app, the merchant dashboard, connected features and integrations, and support communications.

It covers information relating to merchants, authorized store users, and, where a feature requires it, information from the merchant store.

2. Information PayTune May Receive

Merchant and account information

  • Name and business contact details
  • Shop name, myshopify.com domain, and store URL
  • Account, authentication, billing, and administrative details

Store and commerce information

  • Product, variant, collection, inventory, and pricing information
  • Order, fulfillment, transaction reference, and customer information when required by an enabled feature and permitted by Shopify
  • Settings, rules, configurations, and content created through the app

Technical information

  • IP address, browser, device, operating system, and language
  • Application logs, timestamps, feature activity, error reports, and diagnostic information
  • Cookies or similar technologies used on our website or dashboard

3. Why We Process Information

  • To install, provide, configure, and maintain PayTune
  • To perform actions requested by the merchant and support enabled app features
  • To provide customer support and important service communications
  • To monitor reliability, troubleshoot errors, prevent abuse, and protect the service
  • To understand product usage and improve features and performance
  • To meet legal, accounting, tax, regulatory, or security obligations

4. Shopify and Service Providers

PayTune depends on Shopify APIs and infrastructure to provide app functionality. We may also use hosting, analytics, logging, communications, or support providers.

A service provider receives information only as reasonably necessary for the service it performs for us and is subject to its own contractual, privacy, and security obligations. Providers may include services such as Google Analytics, Meta measurement tools, Intercom, or Zendesk when those services are enabled.

5. Cookies and Similar Technologies

Our website or app dashboard may use cookies or comparable technologies for authentication, preferences, security, analytics, and performance measurement.

Browser settings can be used to block or remove cookies. Some features may not function correctly when necessary cookies are disabled.

6. When Information May Be Shared

We do not sell personal information.

We may disclose information to service providers supporting PayTune; when required by law, court order, or valid governmental request; when reasonably necessary to protect users, our rights, or service security; or in connection with a merger, financing, acquisition, reorganization, or sale of business assets.

7. Retention and Deletion

We keep information only for the period reasonably needed to provide the service, maintain business and security records, resolve disputes, and comply with legal obligations.

Following uninstall or account closure, information may be deleted, anonymized, or retained for a limited period where a legitimate or legal reason requires continued retention.

8. Privacy Choices and Legal Rights

Depending on applicable law and your location, you may have rights to access, correct, delete, restrict, object to processing, or receive a portable copy of eligible personal information, and to withdraw consent where consent is the legal basis.

California residents may have additional rights under applicable California privacy law, including rights concerning access, deletion, correction, and information about data practices. Requests may be sent to [email protected].

9. Security

We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No internet or storage system can be guaranteed to be completely secure.

10. International Processing

Our providers and systems may process information in countries other than the country where you live or operate your store. Where required, we use appropriate safeguards for cross-border transfers.

11. Children

PayTune is a business service for Shopify merchants and is not intended for children. We do not knowingly collect personal information directly from children through the service.

12. Policy Changes

We may revise this Privacy Policy as our service, providers, or legal requirements change. The current version will show a revised Last updated date.

13. Contact